Business Phone Call
Dialog
1.
A : Good Morning,ABC company here, Can I help you?
B : Could I speak to Mr.Steven Wiliam, Please!
A : Who is calling?
B : My name is Alexander.
A : Could you please spell your name?
B : Sure, it’s A-L-E-X-A-N-D-E-R
A : Okay, please hold and second i’ll transfer your
call.
.................
C : Hello
B : Is this Mr.Steven Wiliam?
C : Sure,I am Mr.Steven Wiliam.
B : How are you doing?
C : I am doing assignment great,Thank.
B : Thanks for returning my call.I couldn’t figure
out why the ending balance on fiscal
year 2014 didn’t match the beginning balance on of 2015.
( Five minutes)
C : When I checked, it was matcing.How much is the
difference?
B : The amount is exactly $ 46,000
C : oh.I know what the problem is.We opened another bank
account at the end of fiscal year 2014.I might not have included the new bank
statement when I sent over the information.
B : That makes sense.I’m just glad it wasn’t out of my miscalculation.Can you sent over
the statements?I should be done by end of day since everything looks good.
C : Sure.I’ll fax them to you immediately.Is 555-123-45678 the
number fax it is?
B : Yes.That is the correct number.
C : i’ll do it right now.
B : thank you for you help
C : I should have sent them over to you the first
time.I apologize for that.
B : No problem
C : Thank You
B : Thank You,Bye
C : Bye
Dialog
2
A : Hello,ABC Company.
B : Hello,this is Mr.Steven William consult,May I
speak with Alexander,Please?
A : Sorry,I think his line is busy.Do you want to
leave a message?
B : Sure.Can you help Alex call me back when he is
available? My name again is steven, and he can reach me 555-426-1905
A : it’s Steven 555-426-1905.Can i tell him what
this is regarding?
B : He sent over fax and the last page didn’t print
out.I will need for him to resend the fax to me.
A : i’ll let him know.
B : Thank you
A : Thank you for calling ABC
B : Good Bye
A : Good Bye too.
Dialog
3
A : Microsoft, this is Steve.
B : Hi Steve, this is Richard from Third Hand Testing. I'm calling in regards
to the MSN assignment. Do you have a minute to answer a couple of questions?
A : Sure. What can I help you with?
B : We originally agreed on 5 testing procedures, but our program manager
received a mail indicating 4 testing procedures. Is 4 the correct number?
A : Yes it is. We found that we can do the last one here.
B : Great. Does the timeline change because we reduced one of the testing
procedures?
A : We don't have to change the timeline. Our original timeframe was very
aggressive.
B : That makes our job a little easier.
A : Do you have any other questions?
B : No. That's all I had. Thanks for your time.
A : No problem.
B : Ok. Good bye.
A : Bye.
Appoitment Dialogue.
Anna : Hi Bella, Where did you go last night? I saw you in
hurry driving your car.
Bella : Hi Anna, Oh last night I had an appointment with my
little sister to attend her birthday party.
Anna : Hmm, that’s why you were in hurry last night.
Bella : Yup, you’re right. Anyway. Where are you going now?
Anna : I am going to Husada hospital to make an appointment with
Dr Annabel to check my eyes.
Bella : Get well soon Anna, anyway have you heard about the
Adele concert in Bandung next week?
Anna : Of course I have. She’s my favorite singer, hehe. Do you
want to attend her concert?
Bella : I do but if you accompany me.
Anna : Ok.
I need to check my weekly schedule to we whether we
can go or not. I’ll
call you later.
Bella : Yup, I am waiting Anna..
APPOITMENT LETTERS
PT JAYA
INTERNAL BUANA
Batu Ampar
Street No.34
Cirebon
April 11st
, 2014
The Director PT Jaya Sejahtera
Prambanan Street No.23,Cirebon
Dear Mr. Luntungan Wijaya
Director PT Jaya Internal Buana, Mr. Mark Harper want to discuss about our
bussines matter. I want to make a appointment schedule with Mr. Luntungan on
Saturday,April 12nd. At 11 am, place : Grand Hyat Hotel, Plaza
Indonesia. The discuss about our new product and cooperation with your company.
I hope you can attend in that schedule, because
the result of this meeting will be report to the cental company in London ,
Monday,April 14th.
I am waiting for a reply from you to approve it
or not, thank you.
Yours Sincerely,
Sucikhatin
Secretary
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